Rolex watches are made with precision craftsmanship, taking into account every small detail. Such attention to quality is why Rolex has been successful in receiving the chronometer certified status for every watch it sells. In order to retain the perfection of these watches as accurate timekeeping devices, proper servicing is required at an interval of at least 5 years. However, in the case of watches meant for divers such as the Rolex Submariner and the Sea-Dweller, it is advisable to take the watch to a Rolex Service Center every 18 months to test its waterproof status.
In the case of pre-owned Rolex watches, accuracy in functionality and the watch's appearance are both of prime importance. Every pre-owned Rolex from Melrose Jewelers undergoes a comprehensive 5-hour process of restoration to Rolex's original factory specifications--including complete internal overhaul and servicing as well as external scratch-removal and polishing--so your Rolex looks, feels, and functions like a brand new Rolex.
A Complete Overhauling of Your Rolex at the Rolex Service Center
Rolex Service Centers are authorized centers for servicing Rolex watches. They undertake a thorough overhauling process that starts with Visual Identification Inspection and ends at Quality Control. The servicing is undertaken only after a proper diagnosis of the watch is done for its appearance and performance. Here is a closer look at the steps taken in the overhauling process:
· Visual Identification Inspection: It is a standard procedure for every Rolex Service Center to undertake the Visual Identification Inspection with the twin objective to trace any stolen Rolex and to identify any counterfeit watch part. In either case, the watch will be confiscated by the Service Center. In addition, if aftermarket accessories have been fitted to your Rolex, they are replacevd with genuine Rolex parts while servicing in order to ensure the quality of the performance. During the inspection, the watch's reference and serial numbers are recorded as well.
· Thorough Diagnosis of Your Rolex: The diagnosis is done by an expert technician to identify any error related to the appearance or operation of your Rolex. The technician makes a list of all defects in order to correct them in the later stages of the process when the servicing starts. A visual diagnosis immediately is followed by a testing for the timekeeping functionality. During this period, the watch is tested for accuracy, photo-mechanically, in four (sometimes five) different positions for 24 hours. This extensive examination provides a clear picture in regards to the operational accuracy of your Rolex watch.
· Servicing of the Movement and Other Crucial Rolex Parts: Servicing starts with the complete disassembling of the movement so that every intricate part can be cleaned thoroughly. Since the movement may contain lubricants that have hardened, a special solution is used to help in dissolving any dirt particles that might have accumulated inside the movement. During this stage, all worn out parts and seals, including the winding crown and the case tube, are replaced with genuine Rolex parts.
· Cleaning and Polishing: The Oyster case and the bracelet are cleaned and hand-polished. The bracelet also receives repairs for any worn out part, disjoint link, or other defect. To maintain the same standards that Rolex follows while making these watches, the Rolex Service Center cleans and polishes the watch using advanced ultrasonic technology.
· Series of Quality Control Tests: Once your Rolex receives a thorough cleaning, polishing and servicing, it has to pass a series of rigorous quality tests such as a pressure proof test and a timekeeping test. The pressure proof test is conducted on the Oyster case without the movement inside. A special tank, called a “Mariotte” meter and equipped with high tech electronics, is used for this test. Inside the tank, a vacuum air-pressure is created to test the watch at its guaranteed depth. A similar test is also conducted during the making of Rolex watches. As a direct consequence, once you service your Rolex at a Rolex Service Center, you can be assured of receiving the same quality in your watch as a brand new Rolex exhibits. After the watch passes the pressure proof test, it is installed with the movement, re-lubricated, and tested for accuracy in timekeeping. If it shows any minor deviations, a special Rolex device called the “Microstella Tool” is used to make micro adjustments to correct those deviations. Once this test is also cleared, the watch is prepared for a final pressure proof test in the Mariotte meter vacuum tank.
· Final Quality Check by an Expert: Before handing over the watch to the customer, an expert technician makes a final quality inspection to ensure that the watch is functioning as new, both in appearance and in operation.
Every Rolex Service Center charges overhauling or servicing fees if the servicing of the watch does not fall in the warranty period. Once the servicing is done and the payment received, they issue a one-year warranty on the serviced Rolex. This warranty is accepted at every Rolex Service Center located across the globe. It is not recommended to go for the complete overhaul every time you take your watch to a service center. Often, the condition of your watch only requires partial servicing in the form of replacement of crystal, stem, crown, or dial refinishing.
Swiss-Wrist
Swiss Wrist
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