Swiss Wrist FAQs

I NEVER MADE A LARGE PURCHASE ONLINE. WHY PICK SWISS WRIST?

Swiss Wrist Watch Co. is one of the largest sources for pre-owned high-end wristwatches for both dealers within the trade as well as the general public. We have taken the time to create a web environment that caters to our customers by allowing them to comfortably do business from the privacy of their homes. We want to offer our customers a wide variety of timepieces at the most competitive prices available. In addition to this we want them to feel secure purchasing from us. We are one of a handful of online high-end wrist watch merchants that are capable of processing your credit card for your entire purchase. This allows "first time buyers" to feel more secure in making a large purchase as they have an added layer of security via their credit card company. Second, unlike many companies that only allow an exchange, we allow a full refund for any watch purchased from us that a customer is not pleased with. We want to earn your repeat business and realize that it behooves us to make it easy to do business through our site. If you are not 100% satisfied with any piece you purchase through our website you may return it within three days of receipt for a full refund. In order To enhance your online shopping experience, we have spent the time and money to have actual pictures of watches displayed on our site which is the next best thing to being able to touch the piece. We encourage and are ultra responsive to both e-mails and calls concerning your questions. We want to though roughly answer any questions you have in a "no pressure" manner because we realize buying a world class watch is a big decision. You may call us toll free: 877-738-3811 and one of our watch specialists will be glad to answer your questions on any piece we have in stock or any piece you may be interested in that you do not see. Through three generations in the watch and jewelry trade, we have the wisdom to know that when you purchase a watch from us and become a happy customer, in all likelihood you will also become a return customer who refers others as well.

WOW! GREAT PRICES, HOW CAN YOU SELL WAY UNDER RETAIL?

Swiss Wrist has built the best connections in the business affording us the ability to buy from dealers at the highest level of the industry. Through this we can buy in the largest quantities while getting the best pricing. We price most of our watches to sell. We buy low and sell low, making our money on sales volume.. Being that we are not an Authorized Dealer, we are able to offer our customers rock bottom pricing without being subject to any manufacturers price controls or policies.

When buying a New or "Never Worn" watch from us, the only difference between us and the "authorized retailer" is ours is backed by our two year warranty versus the manufacturers warranty. Should the warranty run out and you need service, the manufacturer will help you as if you bought it through one of their authorized dealers or you can take advantage of our won in-house service for life at industry cost price.

DO YOU HAVE A PHYSICAL STORE? CAN I COME IN TO VIEW MY WATCH?

Swiss Wrist does not have a retail or "brick & mortar" sales location. We hold our entire inventory in special merchandise/warehouse location and all sales are handled through our corporate office. This business style allows us to keep overheard to a minimum, which in turn enables us to continue offering the lowest possible pricing an all watches. For insurance and Security reasons we cannot have any of our clients come view or purchase a watch in person.

ARE YOU AN AUTHORIZED DEALER FOR ANY TIMEPIECE YOU SELL?

Swiss-Wrist is not an official authorized dealer of Rolex or any other brand we sell, whether on our site or special ordered. Being that we are not an Authorized Dealer, we are able to offer our customers rock bottom pricing without being subject to any manufacturers price controls or policies. When you buy a watch from Swiss Wrist, you will receive all paperwork documenting all necessary information. The Serial and Reference numbers will be listed together with an " Authenticity Document" from Swiss Wrist detailing the steps taken to ensure that you watch is Fully Authentic and in perfect running order. We will also issue a One or Two Year Warranty for every watch we sell, covered exclusively by Swiss Wrist. There will also be paperwork present, which confirms this Warranty and the corresponding coverage date.

WHAT IS YOUR SHIPPING METHOD AND COST?

Swiss-Wrist ships via Next Day Air UPS or FEDEX Insured Overnight Signature Required. You will receive your item(s) the morning after we ship. Swiss Wrist offers Free Next Day Air Delivery, there is absolutly no cost for shippping.

WHAT IS MEANT BY "PERFECT LIKE NEW" AND UNUSED UNWORN?

Perfect Like New (Day One Condition) watches are pre-owned timpieces that are purchased by Swiss Wrist in already prisitne and immaculate condition. This refers to the Cosmetic as well as the watch's mechanical condition. We then inspect these timepieces to ensure that they are all 100% authentic and meet our standards. These watches are so perfect that in most cases they can even pass for "Brand New". These watches have no scratches or markings, movments are 100% and the watch bracelets have miniscule amounts of stretch.

Unused or Unworn watches are timepieces which have never been worn or sold to a End User or Purchaser. We make bulk purchases from large national jewelery chains who wish to unload their extra or unsold merchandise. Many of these watches include watches that where on display at these respective jewlery stores. Therefore some of these timepieces may have been handeled by customers wishing to view these watches and how they look on their wrists. These watches are perfect in every way and as close to brand new as possible.

DO YOU CHARGE SALES TAX ON YOUR WATCHES?

We are only required to collect sales tax from those who have their purchases shipped within the State of Florida.

DO ALL WATCHES COME WITH THEIR SERIAL NUMBERS?

Every timepiece sold by Swiss-Wrist will have its Serial and Referance numbers in place and and visable. We do not remove serial numbers in any shape or form. Swiss Wrist looks down quite negatively upon this practice, we are a reputable watch dealer . We sell only Authentic Products in top level condition.

HOW CAN I MAKE SURE THAT MY WATCH IS AUTHENTIC?

Swiss Wrist has been in the Watch & Jewelery Industry for over two and half decades. We have established contacts with the top watch dealers in the nation. Every single watch we buy and sell is coming from reputable sources. Every customer has three days from when they receive their watch to ensure that they are 100% satisfied with their purchase. Therefore our " Three Day Satisfaction Guarantee" allows for ample time, so that our clients can take their purchases to a jeweler to be authenticated and inspected.

HOW LONG DOES IT TAKE TO RECIEVE MY WATCH?

So long as your order is received and verified before 3:00 PM EST, and the watch is in stock, your order will ship out the same day, if not it will ship out the following day to arrive the next bussiness day.International express delivery takes about 2-5 business days. We will provide you with a tracking number as soon as your order is shipped so you can track it online and see when it is going to arrive. Please feel free to give us a call at 1-877-738-3811 with any shipping questions.

WILL MY WATCH COME WITH BOX AND DOCUMENTATION?

All our watches come in the original manufacturer’s box with all documentation. However, since we are not authorized dealers, the manufacturer’s warranty may not be included. You will receive a two year warranty from Swiss Wrist in its place. Please note that if the manufacturer’s warranty is included, it is not valid unless it is stamped by an authorized dealer. Since we are not authorized dealers, we are not able to stamp the warranty.

WHAT ARE YOUR ACCEPTED PAYMENT METHODS?

For domestic orders, we accept:

• Google Checkout
• Visa/Mastercard, American Express, Discover
• Faxed in Credit Card Order Form Processd Via Paypal Inc.
• Bank Wire transfer
• Certified Check/Money Order

For international orders, we accept:

• Bank Wire transfer
• Visa/Mastercard, American Express, Discover

DO I NEED TO BE PRESENT TO SIGN FOR THE PACKAGE?

For your safety, all our packages are shipped signature required. You will need to be home to sign for the package. If you do not want to have to stay home for the package, we ship via overnight delivery, which is guaranteed by 10:30 AM. Otherwise, If you are not home, the package will not be left at your door. A note will be left to inform you when they will come again to deliver your package. Alternatively, you can call the company (UPS or FedEx) to arrange a drop-off time.

WILL MY WATCH BE RESIZED FOR ME?WILL MY WATCH BE RESIZED FOR ME?

On most watches you will need to size it too fit your wrist. Upon placement of your order we will ask you for your wrist size. Our watchmaker will resize the watch band to fit perfectly on your wrist and include all extra removed links.

This can always be done when the wearer is present to determine which links to remove. Sometimes it is better to remove a link from the right side of the watch, other times they will opt to remove it from the left side, depending on the size of your wrist and how the watch fits. You may also need to remove only a half link, as opposed to a full link. The best option is to give us your wrist size allowing our watchmaker to size the watch perfectly for your wrist.

CAN I GO SWIMMING OR SHOWER WITH MY WATCH?

Drawing on years of experience, it is our recommendation that though Rolex and Other watches are marketed as "water resistant" and all pieces sold by Swiss Wrist are tested for water resistance, because of the fine nature of the piece we discourage our customers from making a practice of taking them in the shower or pool. This is because if for some reason the stem, which is the round mechanism found on the side of the case which is unscrewed to set the time, is not completely screwed down, water may leak into the movement which can damage the watch. The chances are incredibly slim that this will happen, but nonetheless it is our recommendation that if possible our customers refrain from taking their pieces in the water to avoid any unnecessary problems.

WHERE DO YOU GET YOUR WATCHES?

We buy our watches through reputable Local and International dealers and distributors and other legitimate established lines of distribution within the watch industry. We do not sell refurbished watches or manufacturer's rejects! You are guaranteed to recieve the finest timepiece in the best condition.

WHY SHOULD I BUY A USED ROLEX WATCH OVER A NEW ONE?

Reason One: Unlike New Rolex Watches, Used Rolex Watches do not depreciate in value immediately after purchase. Therefore , buying a new Rolex watch is like buying a brand new car, The moment you drive it off the lot it has lost 20 to 30 percent of its value. The same with the minute you slip a new Rolex on your wrist, the value plummets.

Reason Two: Pre-Owned or Used Rolex watches coming from reputable dealers will have a warranty coverage period that is as good or better than one that would come with a New watch, from the manufacturer.

Reason Three : No one can spot a used Rolex on your wrist, if it’s purchase from a reputable dealer. Rolex designs don’t constantly change. With care and maintenance, a Rolex lasts forever. Unless you make the decision to reveal it, no one will know you are wearing a used Rolex. Don’t think of a used Rolex the way you do used clothing or used carpeting.It is not that people won’t notice your watch. They will. After all, it’s a Rolex. But will they detect that it is ‘used’? Never.

Reason Four: There’s no risk in purchasing used Rolex watches – from a reputable dealer. Reputable dealers provide buyers with a certificates of authenticity, certificates of warranty and invoices with serial numbers.

WHY DO YOUR PHOTOS HAVE "SWISS WRIST" IMPRINTED ON THEM?

This is a computer generated watermark which is used in order curb the usage of our photos by other companies, as their own. Many of our competitors, lack the actual physical inventory needed to display photos of the watches they have for sale. We therefore make use of this watermark measure in order to protect the use of our photos. This watermarks are only on the online photos of our website. The watches themselves obviously do not display this watermark.

WHAT IS YOUR WARRANTY & DO YOU OFFER POST WARRANTY SERVICE?

Swiss Wrist issues a warranty period for every watch we sell. Our Perfect Pre-Owned or Like New watches are covered by a full one year warranty covering the entire watch. Our Unused/Unworn watches have a full two year warranty. For our Pre-Owned watches we do offer a second full year at a cost of $295. This added year must be purchased at the point of sale.

Swiss Wrist offers discounted industry level pricing for watch service beyond the warranty period. We wish to cultivate lasting relationships with our clients and work on a mind set of "once a customer, always a customer.

WHY DO SOME ROLEXES HAVE A GREEN STICKER ON THE BACK?

Many people confuse the green sticker on the back of a Rolex with a sign of authenticity because for decades Rolex issued watches with a green sticker on the caseback bearing the Rolex mark and the model number of the watch. Modern Rolexes bore a holographic sticker to deter counterfeiters, but this proved to be ineffective.

In late 2007 Rolex stopped putting the green sticker on the back of their watches - replacing it with a transparent sticker. Rolexes made after late 2007 should not have a green sticker on the caseback, only a clear plastic sticker. A Rolex with a green sticker on the caseback is a 2007 or earlier production model.

The green stickers were meant to be removed before wearing the watch, so many of our preowned Rolexes made before 2007 will not have a green sticker on the caseback either. A great number of people did choose to wear their Rolexes without removing the caseback sticker, so sometimes you will notice preowned Rolexes that still have the green sticker. There is little significance to the presence of a green sticker on a preowned Rolex or the lack thereof.

A green sticker is not a reliable indicator of authenticity and a potential Rolex buyer would be well advised to research the seller, not the sticker.

WHAT DOES WATER RESISTANCE MEAN?

Water resistance is normally expressed in meters. This rating is only theoretical and refers to the depth that a watch will keep water out if the watch and water are both motionless. These conditions never really exist in real life because the users arm movement dramatically increases the pressure on the watch, along with the water moving itself. The chart below should help you understand how deep you can really go with your watch.

Measurement Units: 1 meter is about 3.3 feet / 1 ATM (atmosphere) or bar is 10 meters
If a watch is labeled only "water-resistant." It can withstand splashes of water but should not be submerged in any water.
50 meters: suitable for brief water exposure
100 meters: suitable for standard swimming pools
200 meters: suitable for recreational scuba diving
1,000 meters: (roughly three-fifths of a mile). Watches should never be put in a sauna or a hot tub since the exposure to heat can easily make the gaskets lose their shape and ability to keep water out.

Watches should not be worn in the bath/shower. The soap suds reduce the surface tension of the rubber gasket in the watch, which allows water to get in. The soap can also damage the seal itself. So we highly recommend you do not bathe with your watch.

SWISS WRIST CARRIES PRE-OWNED ROLEX,WHY BUY PRE-OWNED ROLEX?

Similar to the purchase of any other upscale item, a New Rolex Watch will depreciate in value immediately after it is purchased. However by purchasing a Pre-Owned Rolex, you avoid this initial depreciation. Any Quality Perfect Condition Pre-Owned Rolex Watch will greatly hold its value and usually will be worth more then their original cost later in time as Rolex phases out an older model for a Modern Version. It is also for this same reason, that one would also be highly motivated to search for the very best price on a New Rolex Watch. Therefore anyone in search of a Rolex Watch, may it be a Pre-Owned Rolex Watch or an Unused Rolex Watch at the lowest prices in the Nation, with the Highest Quality Standards Known in the Industry's History and Top-Notch Customer Service and Sales Support that without a doubt stands above the rest, The Answer is SWISS WRIST.

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